Refund Policy
Refund Policy
Effective date: April 28, 2025
This policy explains how refunds work for Anime AI Generator. We offer subscription plans (billed monthly or annually) and optional one-time credit top-ups. Subscriptions renew automatically until you cancel, and you can cancel anytime. Please read this policy before you buy. If you have a question that is not answered here, contact us at support@animeaigenerator.net.
Cancellations & Refunds
Subscription payments and credit top-ups are billed at the time of purchase, and you can cancel a subscription at any time to stop future renewals. Except where a refund is required by applicable consumer-protection law in your jurisdiction, payments already made — including the current billing period and any credit top-ups — are non-refundable once credits are delivered.
Because credits are delivered to your account immediately after purchase and can be used right away, we are unable to offer refunds for change of mind, unused credits, or dissatisfaction with generated output. Creator plans grant 4,000 credits every month — for Creator Annual, that monthly grant runs for each month of the paid 12-month term. Canceling stops the next renewal; it does not shorten or refund the already-paid term.
Consumed Credits and Generations
We do not offer refunds for image or video generations that have already been processed and delivered, regardless of your satisfaction with the output. AI-generated content is produced by probabilistic models, and output quality and style interpretation can vary.
If a generation fails due to a technical error on our end (for example, the platform returned an error and did not deliver any output), we will restore the credits used for that generation. To report a failed generation, email us at support@animeaigenerator.net with the details.
Exceptions
We will consider a refund in the following circumstances:
- A technical error on our platform charged you but never delivered the credits you purchased
- You were charged more than once for the same order due to a payment processing error
- Applicable consumer-protection law in your jurisdiction requires a refund
To request an exception, contact us at support@animeaigenerator.net with a full description of the issue. We review each case individually.
How Refunds Are Processed
Where a refund is approved, it is returned to the original payment method used at the time of purchase. Refunds are processed through our payment processor, Creem. The time it takes for the refund to appear on your statement depends on your card issuer and typically ranges from 5 to 10 business days after we initiate the refund.
How to Request a Refund
- Email support@animeaigenerator.net
- Use the subject line "Refund Request"
- Include the email address on your account, the plan or credit top-up you purchased, the order date, and the reason for your request
- We will respond within 2 business days to confirm whether your request qualifies and to initiate processing
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. The terms in effect at the time of your purchase apply to that purchase.
Contact
For all refund inquiries:
Email: support@animeaigenerator.net